FAQ – Questions and Answers to help you shop with Affinity Shop.

 

Q:  Is Affinity Shop owned and run as a registered Australian Business?

A:   We have been in business in Australia for over 12 years. We are very customer focused and pride our quality products, provided with professional service. We hand pick, test and select high quality products you can trust.

 

Q:  Does Affinity Shop sell and ship products all over Australia?

A:   We sell to Customers and Businesses all over Australia. We offer FREE SHIPPING on orders(valued over $45)!  If you are an international customer, please contact us to discuss your product needs and pricing.

 

Q:  I find your website confusing, do you offer discounts or how does your order selection work?

A:   Our website tries to balance ease of customer usage with great pricing. One feature that we offer for most products is different pack rates selections. This could be singles, pack rates of 12 pairs for example or carton rates. So when ordering gloves for example, please select your size, your pack rate and then select how many of that pack rate you wish to purchase. When you buy more of any product, they get cheaper, this shows up in the cart.

Here is an example order: I want to buy packs of 12 gloves, I will select my size and the the quantity. Because I am ordering more than just one pack of 12 the price will get cheaper per pack. Great way to get discounts and save money. If this is confusing or still doesn’t make sense, just send us a message and we will happily explain further or discuss things with you.

 

Q:  Not sure what you need or should buy? Affinity Shop provides recommendations.

A:   We are very customers focused! Here at Affinity Shop we love to hear from our customers. You can get in touch and let us know what products you are currently using. Just tell us what work you need the products for, we can provide you with product recommendations to suits your workplace and compliance needs.

 

Q:  Are products sold with a manufacture fault warranty?

A:   Yes. We aim to only sell quality products. Our products are normally shipped with a 1 year manufacture fault guarantee, unless manufacturer terms state otherwise. It is very rare that any products we have sold have been returned or had any kind of fault. Our warranty complies with Australia consumer protection laws.

 

Q:  Do you provide wholesale or bulk order prices?

A:   We do offer cheap rates for customers who are on-selling products or customers who are wanting to buy large amounts of stock. Please contact us regarding your wholesale or bulk product purchasing needs. We are very happy to support Australian Businesses and charity organisations.

 

Q:  Does Affinity Shop charge payment fees or other hidden fees?

A:   No! Affinity Shop is a transparent honest, reliable service! We provide you competitive pricing that will remain the same from the product listing through to the check out. The prices advertised on our website are the final purchase price including any taxes/GST (if applicable). We do reserve the right to reject orders that are not in our best interest or can refuse supply.

 

Q:  Does Affinity Shop allow product returns or change of mind returns?

A:   At Affinity Shop we try to be as flexible as possible for customer satisfaction. However we do have limits to what we will accept. At times we may find it not practical to accept a change of mind product return. By all means contact us to discuss your return and reason for your return, however we may choose to reject the return at our discretion or charge a restocking fee. Return delivery under change of mind situations will be paid for and handled by the customer, unless we choose to provide additional support.

 

Q:  Does Affinity Shop charge GST and issue Tax Invoices?

A:  Yes, all our prices include GST tax of 10%(some products are GST Free). We advertise our pricing including tax to make things easier for our customers. We email Tax Invoices out to our customers once your order has been processed and finalised. If you have not received your Tax Invoice or you think your email address may be incorrect, please Contact Us.

 

Q:  Does Affinity Shop care about sustainability and the environment?

A: Indeed! We are very passionate about our local communities, sustainability and the environment. We try to recycle materials, use recycled packaging and conserve our usage of finite or polluting resources. We generate a surprisingly low amount of waste and buy environmental credits to offset/contribute to regeneration and sustainable practices. We are not perfect though and are always looking to improve.

 

Thank you for your continued support, it means a lot to us! Hopefully these FAQ have helped you with completing a purchase. We look forward to many years of solid growth ahead.

 

Contact Us if you would like to price match, arrange bulk purchases or discuss your product requirements. If you have another FAQ Affinity Shop please get in touch.