Refunds and Returns – Affinity Shop.
Our refund and returns policy generally last for 30 days. If 30 days have passed since your purchase, we may not offer you a refund or exchange. It items have been damaged during transit, or arrive damaged it is important that you contact us within 7 days of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include packaging materials/header cards etc.. Several types of products cannot be returned because of the way they are sold or get contaminated once opened. For example, disposable gloves, ear plugs and things like that are no longer hygenic once opened.
Some of our non-returnable items:
- Gift cards
- Some health and personal care items
- Items that can no longer be sold because of hygiene reasons
- Any items that could be damaged or degraded once opened
- Items packed in dust free bags or wraps.
To complete your return, we may request or require a receipt or proof of purchase. Please do not send your product back or take any steps towards returning items unless we have approved the return. It is very important that we discuss things with you and give you return authorisation. We nee to discuss options around your return prior to acceptance. In some cases we may choose to charge a restocking fee or only offer partial refunds.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We’ll often discuss this with you. In many cases, customers like to change products or do swaps which we can facilitate, though there may be costs involved depending on product costs or return costs.
We can offer exchanges when items are defective or faulty or when there are sizing issues. With change of mind or sizing issue returns we may need to charge postage costs for re-delivery.
To return your product, you will need to pay for the cost of returns. In some special circumstances we may support the returns process, at our discretion. Shipping costs are non-refundable. If you receive a refund, we may deduct the original postage cost from your refund. We will discuss options with you to ensure customer satisfaction and a smooth returns experience.
You should always consider using a trackable shipping service. We recommend also getting insurance or transit cover in item sent back. We can’t guarantee that we will receive your returned item and we are not responsible for items lost during delivery or at any stage during the return process until we have physically received the item.