Terms and Conditions  –  Affinity Shop Website Sales.

By using our website you agree to the following terms and conditions:

Our Terms operate in compliance with the Laws Governing Australia. 

Privacy Statement

We are committed to protecting your privacy. Client records are regarded as confidential and therefore will not be divulged to any third party. In certain cases we may be required to share details legally, or if we believe it to be in the best interest of our customer. Customers/clients are requested to retain copies of any literature issued in relation to the provision of services. Where appropriate, we shall issue customers/clients with appropriate written information, handouts or copies of records as part of an agreed contract.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Affinity Shop will only be in connection with the provision of agreed services and products.

Payments

Our Terms are payment in full before any products will be sent out, picked up or delivered. All goods remain the property of Affinity Shop until paid for in full. Our prices are listed in AUD, we require AUD currency for payments. If any money remains outstanding by the due date we could incur late payment fees. We may also apply interest until such time as the balance is paid in full and final settlement.

We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court In such circumstances, you shall be liable for any and all additional administrative and/or court costs. We will not be held liable or responsible for any unauthorised payments or order placed with us. It is the customers responsibility to keep payment details and private information safe and secure prior to any form of interaction with Affinity Shop.

Cancellation Policy

If you are wishing to cancel or change any order placed with us you should do so as soon as possible. We reserve the right to charge a restocking fee(we have never issued a charge or restocking fee to date). This charge would cover administrative, restocking or out of pocket expenses incurred.  We maintain the right to cancel any order, or to reject orders that we think are not financially viable or in our best interests. After orders have been dispatched or delivered if we do not hear anything further within 14 days it is assumed that the order has been accepted in full. No further recourse or liability will be accepted by Affinity Shop other than warranty claims that meet our terms and conditions or product supplier terms and conditions in relation to the deemed(by us) faulty product.

Product Warranties and Returns

Our products come with a 1 year manufacture fault guarantee, unless the manufacturer of the product specifies otherwise. Sometimes these terms and conditions can vary between different products or manufacturers.

We provide our products in good faith and under the condition that they will be used appropriately. It is the customer responsibility to use products with a level of care and safety. In the event of manufacturing defect or faults we will either supply a replacement product or could opt to have products repaired if appropriate. You the customer, may need to provide proof of fault or supply information to us in order for us to assess your claim. Faulty products may need to be sent back to us or the product manufacturer for your claim to be met. Once you contact us about a warranty we expect this to be resolved quickly within 14days. If you don’t follow up and provide the  required information, images or return the product within 14 days of contact, we may refuse your claim. Generally we do not provide refunds on shipping charges and we may need to charge for a replacement product to be issued. For change of mind returns, we reserve the right to accept or refuse the return as well as charge a 10% restocking fee. Costs related to the processing, handling and delivering of the original order may be charged for at our discretion. Change of mind returns can be requested but we reserve the right to approve or reject the return. Return delivery costs are handled by you, the customer. We require products to be returned within 14 days upon receiving your order.

Availability and Shipping

Mostly our stock will be ready for shipping and we have products available. We do not warrant that the service from this site will be uninterrupted, timely or error free. By using this service you thereby indemnify Affinity Shop and associate parties against any losses or damages in relation to products purchased. It is well understood that suppliers or shipping can be held up in the supply chain. We do our best to avoid these issues and keep our customer/clients informed of any issues or delays.

Exclusions and Liability

The information on this web site is provided on an “as is” and in good faith basis. You should get your own advice on any issues if you need further information.

• we exclude all representations and warranties relating to this website and its contents or any other third party, including in relation to any inaccuracies or omissions in this website and/or the literature provided.

• we exclude all liability for damages arising out of, or in connection with your use of this website and any products purchased through Affinity Shop.

The above exclusions and limitations only apply to the extent permitted by relevant Australian law. None of your statutory rights as a consumer will be affected.

Privacy

Your privacy will be maintained and is of great importance to us. Sometimes we may use or collect information in relation to our website and usage of our online products or service. We may need to collect this sort of information to improve our website or it’s operations. We expect that information we share with customers is not forwarded or shared with third parties without our written consent.

Links to and from this Website or content

If you would like to link to or from this website, you need to ask permission and inform us of your intention. No content contained within this website can be used without permission from Affinity Shop or the relevant owners of the information.

Copyright

Copyright and other relevant intellectual property rights exists on our website content. You cannot reproduce or use any associated content from Affinity Shop or it’s website unless given permission to do so.

Terms and Conditions – We reserve the right to change or modify our the information on this page if and when required. We reserve the right to refuse sales, returns or product supply if not in our best interests. 

© Affinity Shop 2018     All Rights Reserved.    ABN: 14 182 202 799

If you wish to discuss our terms or conditions, please get in touch.